Welcoming All Guests
Accessibility
Our Commitment to Accessibility
Royal Phuket City Hotel is committed to ensuring that all guests, including those with disabilities, can enjoy a comfortable and dignified stay. We strive to provide accessible facilities and services that meet the needs of all our guests.
We continuously work to improve our accessibility features and welcome feedback from our guests. If you have specific accessibility needs or questions, please contact us before your arrival so we can best accommodate your requirements.
Accessibility Features
Accessible Guest Rooms
- Wheelchair-accessible rooms available on request
- Wider doorways (minimum 32 inches) for wheelchair access
- Roll-in showers with grab bars and shower seats
- Lowered amenities including closet rods and switches
- Visual and audible alarms for guests with hearing impairments
- Refrigerators and safes at accessible heights
Public Areas & Facilities
- Step-free access to main entrance and lobby
- Elevators with Braille buttons and audible announcements
- Accessible restrooms on ground floor and meeting areas
- Accessible parking spaces near the main entrance
- Ramps and handrails in required areas
- Non-slip flooring in wet areas
Dining Accessibility
- All restaurants accessible via elevator or ramp
- Movable seating for wheelchair accommodation
- Menus available in large print upon request
- Staff trained to assist guests with special dining needs
- Allergen information available for all menu items
Meeting & Event Spaces
- All meeting rooms accessible via elevator
- Hearing loop systems available for conferences
- Portable microphones for accessibility
- Reserved accessible seating areas
- Accessible staging options for presentations
Pool & Fitness Center
- Pool lift available for water access
- Accessible changing facilities
- Adapted fitness equipment available
- Staff assistance available upon request
Communication Services
- TTY/TDD devices available at front desk
- Visual notification devices for door and phone
- Sign language interpreter arranged upon advance request
- Written communication available as alternative to phone
- Accessible website design following WCAG guidelines
Assistance & Services
Service Animals
We welcome certified service animals accompanying guests with disabilities. Please inform us at the time of booking so we can ensure appropriate accommodations. Service animals must be under control at all times and are the responsibility of the guest.
Wheelchair & Mobility Equipment
Wheelchairs are available for guest use within the hotel at no charge. For extended use or specialized equipment, we can assist in arranging rental from local providers. Please contact us in advance for arrangements.
Transportation Assistance
We can arrange accessible transportation to and from the airport or for local excursions. Please provide advance notice so we can coordinate with our accessible transport partners.
Staff Assistance
Our staff members are trained in disability awareness and are available to provide assistance with luggage, room orientation, and navigating the property. Please don't hesitate to ask for help.
Website Accessibility
We are committed to making our website accessible to all users. Our website is designed to follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, including:
- •Clear and consistent navigation structure
- •Alt text for all meaningful images
- •Sufficient color contrast for readability
- •Keyboard navigation support
- •Resizable text without loss of functionality
If you encounter any accessibility barriers on our website, please let us know so we can address them.
Contact Us About Accessibility
To ensure we can best accommodate your needs, please contact us at least 48 hours before your arrival with any accessibility requests or questions:
- Email: reservation@royalphuketcity.com
- Phone: +66 76 233 355
- Address: 154 Phang-Nga Road, Talad Yai, Muang, Phuket 83000, Thailand
We value your feedback and are committed to continuously improving our accessibility. Please share your suggestions or concerns with us.