Privacy Policy

1. Introduction

Royal Phuket City Hotel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth, passport or ID details
• Payment Information: Credit card details, billing address
• Stay Preferences: Room preferences, dietary requirements, special requests
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Correspondence with our team, feedback, reviews

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide personalized guest services
• Process payments and prevent fraud
• Send booking confirmations and important updates
• Communicate promotional offers (with your consent)
• Improve our services and guest experience
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors, booking platforms, IT service providers
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent, for joint promotions or services

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Guest records are typically retained for 7 years after your last stay.

7. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the details below.

8. International Transfers

Your information may be transferred to and processed in countries other than Thailand. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: